Privacy Policy

Labmark ("us", "we", or "our") operates the www.labmarkdx.com website (hereinafter referred to as the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.labmarkdx.com.

Definitions

• Service: www.labmarkdx.com website operated by Labmark
• Personal Data: Data about a living individual who can be identified from those data
• Usage Data: Data collected automatically from Service use (e.g., page visit duration)
• Cookies: Small files stored on your device (computer or mobile device)
• Data Controller: The entity determining purposes for processing personal data (Labmark in this case)
• Data Processors: Third parties who process data on our behalf
• Data Subject: Individual using our Service and subject to Personal Data

Information Collection and Use

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, Region, Postal code, City

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's IP address, browser type, browser version, the pages you visit, the time and date of your visit, time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

Use of Data

Labmark uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services, and events which we offer unless you have opted not to receive such information

Data Protection

Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), Labmark's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Labmark may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• To comply with the law

Retention of Data

Labmark will retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. We may retain and use your Personal Data as necessary to comply with legal obligations, resolve disputes, and enforce our policies.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside your country where data protection laws may differ.

If you provide information to us from outside Tanzania, please note that we transfer the data, including Personal Data, to Tanzania and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Security of Data

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Labmark aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Labmark relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third-party companies and individuals to facilitate our Service, perform Service-related tasks, or analyze usage.

These third parties have access to your Personal Data only to perform these tasks on our behalf.

Analytics

We may use third-party Service Providers to monitor and analyze usage of our Service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.

Behavioral Remarketing

Labmark may use remarketing services to advertise on third-party websites after you visit our Service. We and our partners use cookies to inform, optimize and serve ads.

Facebook remarketing service is provided by Meta Platforms Inc. You can learn more about interest-based advertising from Facebook by visiting their help page.

Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under 18 years of age. If you are a parent or legal guardian and you become aware that your child has provided us with personal data, please contact us immediately. If it is brought to our attention that we have collected personal data from children without verified parental consent, we will take prompt steps to delete that information from our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any updates will be posted on this page to inform you of the changes.

We will notify you of any significant changes by:

• Posting a prominent notice on our website
• Sending an email (if applicable)
• Updating the "Effective Date" at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed. Any changes will become effective as soon as they are published on this page.

Complaints

If, at any time, you are of the opinion that Labmark infringes your privacy, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC):

Ministry of Information, Communication, and Information Technology
Government City, Mtumba Area, Afya Street
P.O. Box 38, Dodoma, Tanzania
📞 +255 26 296 2590
📧 info@pdpc.go.tz
🌐 www.pdpc.go.tz

In order to exercise the above mentioned rights, you can address your request to the Data Protection Officer (DPO) of Labmark via dpo@labmarkdx.com

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us: